Terms of service

Last updated: 19 October 2026

1. About us
The website theguidenook.com is operated by The Guide Nook.

By using this website or placing an order, you agree to these Terms of Service.

2. Products
All products are digital downloads in PDF format. Nothing is shipped physically. Product images are for illustration; the content of each product is described on its product page.

3. Prices and payment
Prices are shown in British pounds (GBP) and include VAT where applicable. Payment is taken in full when you place your order. We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay and PayPal, processed securely by Shopify Payments and PayPal. We never see or store your full card details.

Only one discount code can be used per order. Discount codes have no cash value and cannot be applied to past orders. If your card is in a currency other than GBP, your bank may charge a conversion fee.

4. Delivery
Your files are available immediately after payment on the order confirmation page and by email. If you do not receive them within 1 hour, check your spam folder and then contact us.

5. Licence and use
When you buy a product, you receive a personal, non-transferable licence to download, print and use it for your own personal, non-commercial use. You may print as many copies as you need for yourself.

You may not:
- share, resell, upload or distribute the files, in whole or in part;
- claim the content as your own;
- use the content for commercial purposes without our written permission.

All content, text and designs remain the property of The Guide Nook.

6. Information only
Our guides contain general information and practical tips. They are not professional advice (for example veterinary, medical, legal or financial advice). Always consult a qualified professional for your specific situation. You use the information at your own risk.

7. Cancellations and refunds
See our Refund Policy.

8. Liability
We are not liable for indirect or consequential loss arising from the use of our products. Our total liability is limited to the amount you paid for the product concerned. Nothing in these terms limits liability that cannot be limited by law, or your statutory rights as a consumer.

9. Fraud prevention
We may cancel and refund an order if we suspect fraudulent activity.

10. Changes
We may update these terms from time to time. The version on the website at the time of your order applies to that order.

11. Governing law
These terms are governed by Dutch law. If you are a consumer, you also keep the protection of the mandatory laws of your country of residence, including UK consumer law.

12. Contact
info@theguidenook.com