Refund policy

Refund Policy

Last updated: 19 October 2026

All products sold by The Guide Nook are digital downloads (PDF files). You receive instant access to your files after payment, both on the order confirmation page and by email.

1. Right to cancel
Under UK law (Consumer Contracts Regulations 2013) and EU law, you normally have 14 days to cancel an online purchase. For digital content, this right ends once the download has started, provided you have agreed to immediate access and acknowledged that you lose your right to cancel. By completing your purchase and ticking the box at checkout, you give this consent.

2. When we will refund or replace
We will provide a replacement file or a full refund if:
- your file is damaged, incomplete or will not open;
- you did not receive your download link and we cannot resolve this;
- the product is significantly different from its description;
- you were charged twice for the same order.

This does not affect your statutory rights under the Consumer Rights Act 2015.

3. When we cannot refund
Because digital files cannot be returned, we do not offer refunds for:
- change of mind after the download has started;
- buying the wrong product (contact us and we will try to help, for example by exchanging it for another product of equal value);
- not having the software needed to open a PDF (any free PDF reader works).

4. How to request help
Email us at info@theguidenook.com within 30 days of your purchase with your order number and a short description of the problem. We reply within 2 working days. Approved refunds are paid back to your original payment method within 5–10 working days.

5. Contact
The Guide Nook
info@theguidenook.com